Please refer to our below mentioned frequently asked questions. For any queries and concerns that fail to be covered in the following,
please feel free to reach us at +1 315-210-4595.
Office opening hours are: Mon-Fri / 10am to 6pm (excluding USA public holidays).

You can contact our Customer Care Team and change the details of your delivery address. Please do it in the shortest time possible after you’ve placed your order to ensure it can be changed before the order has been dispatched.

You can return all goods to receive a refund, exchange or credit – if you do so within 14 days from the date of delivery. All return items must be sent with a completed return form. For more info please take a look at our Returns Page.

The customer is liable to pay the cost for the returns unless the wrong item is delivered or the product is faulty. For more info please take a look at our Returns Page.

Refunds will be made within 7 days after receiving your return. The refund will be transferred to the credit card / PayPal with which you made your initial payment. You will get a notification email that advises we have issued the refund.